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Andrews University Amazing Facts Seventh-day Adventist Church WebsiteAdventist Book CenterIt Is Written Ministries The Adventist Channel (Broadband Warning)

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In 1982, the idea for a nationwide toll-free number for ordering free offers was presented to the It Is Written ministry by Dr. Des Cummings and Dr. Robert Moon. It Is Written was soon convinced that this

would tie their viewers more closely to the program and increase the response for the free offer. The concept included that of a centralized location and Adventist student labor. It Is Written soon began airing an 800 number that was serviced in the basement of the Andrews University Administration Building. The phones were staffed around the clock by a group of students who took orders, prayed, and answered Bible questions for It Is Written viewers around the U.S.

As the call volume increased from year to year, AIM found it prudent to move 800 number trunk lines to a Northern Telecom phone switch with T-1 lines, thus moving both AIM and the University into the world of advanced telephone technology.

In 1994, a need presented to us by a client precipitated the expansion of our services into the outgoing fund raising calls area. Once again It Is Written was instrumental in developing a new service that has benefited many church ministries in various outgoing capacities for the past 5 years.

In August of 1998, we advanced our telephone capabilities and moved into the age of telephony. An Enterprise Interaction Center from Interactive Intelligence was purchased and installed. With the new system, we are able to capture caller ID information, which has helped AIM operators be able to spend more time ministering to callers as opposed to simply collecting information. It has also allowed AIM to customize the experience that callers receive when phoning in.

Today, AIM proudly serves various organizations throughout the North American Division in many capacities. Using our call center technology we provide valuable follow-up services for television and radio programs, evangelistic crusades, nationwide disaster relief efforts, seminars, and many other activities. The Lord has richly blessed the unique ministry of AIM and all who have had the privilege of being a part of it.